This is not my first time to Keong Kee Seafood Restaurant, located @ Puchong Utama. I still remember when I first went there, the service is good as he has not much customers. Since the food is not bad, I always suggest there for dinner. So does yesterday. As none of us have special request, we decided to have our dinner there. We ordered a nyonya steam fish, a vegetable, and “wah tan hoh” (滑蛋河) for 2 portion. After waited some times, they served us “wah tan hoh” but never bring any plates or bowl for us. I’ve waited impatiently and saw the workers walk here and there but none of them intend to bring bowls for us. So I raised my hand to ask, and 1 of boss (I’m not sure if he is the workers or share-holder or small boss, but I know his name is Allan) come approach me. With polite tone, I asked him how are we going to eat as there is no bowl for us? Then he say sorry and bring it to us. So we start eating. And YC reminds me that when she was in China, normally she will complaint after the dishes cos scare they will give extra “food” in our other dishes. So I started regret. Later on, they served us the fish and vegetable. Another worker politely asked if all the dishes we ordered is ready. I said yes. Then we continue eat and praise the fish taste good. When we almost finish half of the fish, I saw something! It’s an uninvited guest in our fish, dead FLY. I take a closer look, and it’s not come from part of the fish. So I show this to YC, and asked the worker come to our table and show him. This foreigner worker saw it and his face changed. He asked me to wait and approach Allan. Then Allan come to my table and I show him again. I remember clearly, he asked me twice with impolite tune, is this come really from the fish? I replied YES! And without apologize, he took my bowl away and say something very soft till none of us heard it. And he walked away. What kind of service is this?! I still remember the last time when my colleague found a fly in his Fish Head noodle, the boss very embarrassed and keep on apologize and offer to cook another noodle for my colleague. But my colleague rejected the offer and ask for bill. The boss very “sek zou” and did not charge my colleague for a cent. Two different bosses gives totally different reactions and response on the same situation. And when I asked for bill, they still charged me RM20 for the fish! It’s not really about the $$ matter (although I think I should ask for it, but at the end I just ignored and paid), but it’s the matter of what service I’m getting. Did I asked for the fly?! No, shouldn’t the boss think that he should say SORRY at very beginning? Some more he still asked me twice is the fly come from the fish?! Is him trying to say the fly should appear in somewhere, but not the fish?! I did not argue much, but I know I will blacklist this restaurant. For all Puchong-ian, please make sure there is no additional things in the food they served if you ever go to this shop.
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Saturday, April 17th, 2010 at 12:36 pm
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May 20th, 2010 at 6:10 pm
Yes, I also black listed this restaurant which located at the corner shop lot. Actually quite looking forward for a nice chinese restaurant within this shoplot area, unfortunately this Keong Kee really disappointed us. The food and the services all out from the standard!!